Last Updated: June 2026

Return & Refund Policy

At Trendonn, customer satisfaction is our priority. We want you to enjoy your shopping experience and receive products that meet your expectations. If you have any issue with your order, please contact our support team and we will assist you.

Return Eligibility

We accept return requests for eligible products if:

• The item arrives damaged, defective, or incorrect.
• The product received is different from the order details.
• A quality issue is confirmed.

Return requests must be submitted within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase or order details are required.

Non-Returnable Items

Some products cannot be returned due to hygiene, safety, or product-specific reasons, including:

• Personal care and beauty products
• Earrings and certain jewelry items
• Used or opened products
• Customized or personalized items
• Items damaged due to customer misuse

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us with:

• Order number
• Photos or videos of the product
• Description of the issue

Our team will review the request and provide a suitable solution.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item received is damaged, defective, or incorrect due to an error on our part. Customers are responsible for ensuring returned items are safely packaged and shipped back using a trackable shipping method.

Refund Process

Once your return request is approved and reviewed, refunds will be processed to the original payment method.

Refund processing time may vary depending on your payment provider. Please allow 5–10 business days for the refund to appear in your account.

Order Cancellation

Cancellation requests must be submitted before the order enters the processing or shipping stage. Once an order has been shipped, cancellation may not be possible.

Shipping Costs

Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or defective.

Contact Us

If you have questions about returns or refunds, please contact our customer support team. We are happy to help resolve any concerns